Return & Refund Policy
Last Updated: August 2026
At KHORESH e MART, we aim to provide quality products and a convenient shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.
1. Return Eligibility
A product may be eligible for return or replacement if:
- The product received is damaged.
- The wrong product has been delivered.
- The product is defective or has a manufacturing issue.
- The product received is significantly different from the product ordered.
Products must be returned in an unused and acceptable condition, along with the original packaging, labels, accessories, and other items supplied with the order, where applicable.
2. Products That May Not Be Returnable
For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used.
This may include:
- Food and grocery products
- Masalas and spices
- Pickles and pastes
- Papads and other edible products
- Personal-care and beauty products
- Bath soaps
- Other products where return restrictions are applicable
Return eligibility may depend on the specific product and its condition.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
For faster assistance, customers may be asked to provide:
- Order number
- Product details
- Photographs or videos showing the issue
- Photographs of the packaging, where applicable
Our team will review the request and provide the appropriate resolution.
4. Return Request
Before sending any product back, customers should contact KHORESH e MART and receive instructions regarding the return.
Do not send products to an address without receiving return instructions from our team.
5. Replacement
Where appropriate and subject to product availability, we may offer a replacement for an eligible damaged, defective, or incorrectly delivered product.
If a replacement is unavailable, another suitable resolution may be offered.
6. Refunds
If a refund is approved, the applicable refund amount will generally be processed through the original payment method or another appropriate method.
The time taken for the refund to appear in your account may depend on the payment provider or financial institution.
7. Order Cancellation
Cancellation requests may be accepted before an order has been processed or dispatched.
Once an order has been dispatched, cancellation may not be possible.
If a cancellation is accepted and payment has already been received, the applicable amount will be refunded according to the circumstances of the order.
8. Shipping Charges
Shipping or delivery charges may not always be refundable.
Where a return is required because the wrong, damaged, or defective product was supplied by us, the applicable return or shipping arrangement will be determined by KHORESH e MART after reviewing the issue.
9. Return Shipping
If a return is approved, customers will be provided with the applicable return instructions.
Depending on the reason for the return, return shipping arrangements may differ.
10. Exchange Policy
An exchange or replacement may be offered for eligible products depending on product availability and the condition of the returned item.
11. Fraudulent or Abusive Returns
We reserve the right to refuse returns, replacements, or refunds where we reasonably believe that the return policy is being misused, including repeated fraudulent claims or intentional damage to products.
12. Contact Us
For return, replacement, cancellation, or refund enquiries, please contact us:
KHORESH e MART
Plot No. 12-79, Santha Road, Near ITI College, Gudlavalleru Village,
Krishna District, Andhra Pradesh – 521356, India.
Phone: 8985817695
Email: khoreshbrand@gmail.com
Important: Return and refund eligibility may vary depending on the product category, product condition, and applicable requirements. Please contact KHORESH e MART before returning any product.